Technical Support for Beginners

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About this Course

This course introduces the fundamentals of technical support, including:

The role and responsibilities of a support specialist
The difference between technical and soft skills
Understanding support tiers (L1, L2, L3)
Common hardware and software issues
Basic troubleshooting methodologies

Perfect for beginners looking to start a career in IT support or improve their technical problem-solving skills.

Learning Objectives

By the end of this course, you will be able to:

1. Explain what technical support is and its importance
2. Describe the key responsibilities of a tech support specialist
3. Differentiate between technical skills and soft skills
4. Understand the tiered support system (L1, L2, L3)
5. Identify common hardware and software issues
6. Apply basic troubleshooting techniques
Requirements

To succeed in this course, you should have:

Basic computer literacy
Willingness to learn technical concepts
Ability to follow step-by-step instructions
Patience for problem-solving
Module Contents
0 of 15 lessons
0 of 3 quizzes
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Course Overview
15 Lessons
0/15
3 Quizzes
0/3
Created: May 31, 2025